Refund Policy
Our customer-friendly refund policy ensures your satisfaction
100% Guaranteed
Full refund if we cannot deliver
24-48 Hours
Quick refund processing
24/7 Support
Always here to help
Service Delivery Failure
- We cannot complete your order within the guaranteed timeframe
- Technical issues prevent service delivery
- Service is no longer available
Quality Issues
- Delivered service doesn't meet our quality standards
- Significant drop in delivered quantity (more than 20%)
- Service doesn't match the description
Account Issues
- Your social media account is suspended or deleted
- Link becomes inaccessible after order placement
- Platform policy changes affect service delivery
Order Cancellation
- Before Processing: 100% refund
- During Processing: 50-80% refund based on progress
- After Start: 30-50% refund depending on completion
Partial Delivery
- If only part of the order is delivered
- Refund amount proportional to undelivered quantity
- Plus compensation for inconvenience
Service Delays
- Significant delays beyond promised timeframe
- Partial refund as compensation for delay
- Option to wait or receive refund
Completed Services
- Orders that have been successfully delivered
- Services that meet quality standards
- Orders completed within promised timeframe
User Error
- Incorrect link provided
- Wrong service selected
- Insufficient account balance
- Violation of platform terms of service
Force Majeure
- Platform policy changes
- Technical issues beyond our control
- Government regulations affecting services
How to Request a Refund
Step 1: Contact Support
Reach out to our support team through:
- Support tickets in your dashboard
- Email: support@smmpanel.com
- Live chat during business hours
Step 2: Provide Details
Include the following information:
- Order ID and service details
- Reason for refund request
- Screenshots if applicable
- Preferred refund method
Step 3: Review Process
Our team will review your request within 2-4 hours and may request additional information if needed.
Step 4: Refund Processing
Once approved, refunds are processed within 24-48 hours and credited back to your original payment method.
Refund Methods
Credit/Debit Cards
Refunded to original card within 5-10 business days
PayPal
Refunded to PayPal account within 24-48 hours
Account Credit
Added to your account balance for future orders
Important Notes
- Refund requests must be submitted within 30 days of order completion
- We reserve the right to investigate refund requests to prevent abuse
- Refunds may take longer during peak periods or holidays
- For cryptocurrency payments, refunds are processed in the same currency
Need Help with a Refund?
Our support team is here to assist you with any refund-related questions